Refund policy

Returns

We offer exchanges or issue a credit on all merchandise up to 30 days, provided that your item is unused and in the same condition that you received it.  We do not offer refunds. To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will issue a credit that is valid for two years from the date of purchase.

Shipping & Contact

To contact us, you can send an  e-mail scarpinshoesqueen@gmail.com
To return your product, you should mail your product to: SCARPINO: 311 Queen St West, Toronto, Ontario M5V 2A4

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from the credit.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.