Shipping policy
Shipping and Returns
COVID-19 UPDATE: Please note, Canada Post has suspended normal delivery guarantees for their parcel service; as such, delivery estimates outlined below may be impacted. Canada Post is prepared to adapt to the rapidly changing circumstances and implement contingency plans across the network to keep serving the country. We are working to ensure the safety both Canada Post employees and our staff to ensure we can continue to serve our you, our valued customers, in these unprecedented times.
If you have any questions, please Get In Touch.
DELIVERY POLICY
With the help of Canada Post we aim to deliver orders within 3 - 5 business days from the time of order. Please note that during our sale/promotional events, delivery may take up to 7 - 10 business days.
Upon placing your order an automated confirmation email will be sent to you confirming receipt of your order. A subsequent email detailing your tracking number will be sent once the order is dispatched.
To guarantee safe arrival of your purchase, please ensure shipping address is complete and accurate (PO Box delivery addresses are not preferred). If the item(s) are being delivered to your home, please ensure someone is at home who can sign for the delivery. If no one is present to accept the delivery, your purchase will be taken to the local post office. A card with pick up details will be left.
TRACKING YOUR ORDER
When your online purchase is complete you will receive an email containing your order confirmation. When your order has been dispatched, you will receive another email with tracking details. If you have any questions about your online order please email us at scarpinoshoesqueen@gmail.com.